Last updated: 2026
Custom & personalized items are non-returnable and non-refundable, unless they arrive damaged, defective, or incorrect. Because every item is made to your unique design, we cannot accept returns for changes of mind or sizing mistakes.
You may request a replacement or refund if:
- The item is defective — such as a print error, damage, or poor print quality. Send us clear photos within 7 days of delivery.
- The wrong product was shipped. Contact us within 7 days of delivery.
How to request:
- Email support@markyourvibe.com with your order number and clear photos.
- We review your request and reply within 24 hours.
- If approved, we re-print and re-ship your item free of charge, or issue a refund to your original payment method.
Refunds are processed within 5–10 business days after approval and appear in your PayPal account.
Please note: Sizing mistakes are not considered defects. Always check our Size Guide before ordering.